Apply for a postal or courier licence
Communications Authority of Kenya · sources read 2 Oct 2026
Fill CA's postal, courier and telecoms application form, attach a sworn affidavit, company documents and a business plan, pay the KSh 5,000 application fee on eCitizen (ca.ecitizen.go.ke) and submit at CA Centre, a CA regional office or postallicensing@ca.go.ke. Every firm that delivers documents or parcels for others needs this licence.
- Fee
- KSh 5,000Postal/courier licence application fee (non-refundable)
- Where
- Pay on eCitizen (ca.ecitizen.go.ke); submit at CA Centre, Waiyaki Way, a CA regional office, or postallicensing@ca.go.ke
What you need
- Cover letter to the Director General
- Affidavit naming the licence category, with certified copies of your documents
- Certificate of incorporation or registration
- CR12 not older than 2 months
- ID or passport bio page copies for all directors and shareholders
- Valid Tax Compliance Certificate
- Business plan: services, routes, vehicles or motorbikes, customer and turnover projections, and funding
Steps
- Download the postal, courier and telecoms form from the CA forms page, tick your postal category and write the business plan the form asks for (section VIII).
- Swear an affidavit naming the licence category and attach certified copies of your company documents.
- Pay the application fee on eCitizen at ca.ecitizen.go.ke.
- Submit at CA Centre, Waiyaki Way, any CA regional office, or email postallicensing@ca.go.ke with your name and licence category in the subject.
- After review, Kenya Gazette notice and Board approval, CA sends you an offer with the licence fee. Meet the conditions and pay to get your licence.
Watch out
- Running a courier business without a licence can mean up to a year in jail, a fine of up to KSh 300,000, or both.
- Your application is published in the Kenya Gazette for at least 30 days before a decision, so plan for that wait.
- For letters up to 350g, couriers must charge at least 5 times Posta's basic letter rate.
Who can apply
- Any firm offering postal or courier services, including courier firms.
- Transporters, freight and forwarding companies that handle documents and parcels.
- Pick a category: Public Postal Operator, International or National Postal and Courier Operator, or Courier Hailing Service Provider.
Official sources (4)
- License Application Forms & Fees ca.go.ke · read 2 Oct 2026
- Licensing Procedures ca.go.ke · read 2 Oct 2026
- Application Form for Postal, Courier and Telecommunications Licences ca.go.ke · read 2 Oct 2026
- Procedure for Licensing Postal and Courier Operators ca.go.ke · read 2 Oct 2026