Get a short code or other phone numbers (numbering resources)
Communications Authority of Kenya · sources read 2 Oct 2026
For an SMS short code starting with 2 to 8, go to a mobile operator or a licensed content or premium service provider. Codes starting with 1 or 9 (customer care and emergency) and other numbers come only from CA: licensed operators fill the Numbering Application Form and send it to CA.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- Codes starting 2 to 8: your mobile operator or a licensed content/premium service provider. Codes starting 1 or 9 and other numbers: Communications Authority of Kenya, CA Centre, Waiyaki Way, Nairobi
What you need
- Filled Numbering Application Form (CA/F/LCS/NRA1.1), for numbers from CA
- A tariff guide for the services you will run on the number
- Letters or licences from other regulators where needed (for example CBK, or GRA for betting)
Steps
- For an SMS short code (4 to 6 digits starting with 2 to 8), ask a mobile operator, or a licensed premium or content service provider, to allocate one.
- Before you sign up, check that the provider has a valid compliance certificate from CA.
- For a code starting with 1 or 9 (customer care or emergency) or other numbers, a licensed operator fills the Numbering Application Form and attaches the documents.
- Send the completed form to the Director, Licensing, Compliance & Standards, Communications Authority of Kenya, CA Centre, Waiyaki Way, Nairobi.
Watch out
- Calls and texts to 1xx and 9xx codes must be free for the caller, so you can't charge people on them.
- You can ask for a preferred code, but CA does not have to give it to you.
Who can apply
- Licensed operators who need numbers can apply to CA directly.
- Businesses, other end users and service providers get their numbers from those licensed operators.
- A firm whose licence is agreed in principle can reserve numbers for up to 3 months.
Official sources (3)
- License Application Forms & Fees: Numbering Resources ca.go.ke · read 2 Oct 2026
- Application Procedure for all Numbers ca.go.ke · read 2 Oct 2026
- Application Form for Numbering (CA/F/LCS/NRA1.1) ca.go.ke · read 2 Oct 2026