Report an aviation safety occurrence or security incident to KCAA
Kenya Civil Aviation Authority · sources read 3 Oct 2026
Airlines, airports, maintenance firms and air navigation providers must file a Mandatory Occurrence Report on KCAA's e-services site (eservices.kcaa.or.ke): within 72 hours for an incident, 48 for a serious incident, 24 for an accident. Anyone else can file a free, confidential voluntary report online, and security incidents can go to mavsec@kcaa.or.ke or toll-free 0800 721 418.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Deadline
- MOR deadlines: accident 24 hours, serious incident 48 hours, incident 72 hours.
- Deadline
- Security incidents (operators): preliminary written report within 15 days, final report within 30 days.
- Where
- Online at eservices.kcaa.or.ke (MOR and Voluntary Reporting). Security: mavsec@kcaa.or.ke, toll-free 0800 721 418
Steps
- Organisations: ask KCAA for MOR login details by emailing safety@kcaa.or.ke.
- File the report on the MOR system at eservices.kcaa.or.ke, choosing the category (aircraft operations, air traffic, aerodrome, bird strike, CNS, dangerous goods or security).
- Anyone else: fill in the Voluntary/Confidential Report form on eservices.kcaa.or.ke. Your contact details are optional.
- Security incidents: operators send AVSEC FORM-024 to mavsec@kcaa.or.ke. Staff and the public can email mavsec@kcaa.or.ke or call toll-free 0800 721 418.
Watch out
- For accidents and serious incidents, also notify the Aircraft Accident Investigations Department (AAID) by the fastest means.
- Aviation emergencies and air accidents: call KCAA toll-free on 0800 221 5432 or 0800 720 030.
- Voluntary reports are confidential, not anonymous: KCAA may know who you are, but won't pass your identity to your employer or anyone else.
Who can apply
- Must report (MOR): operators and commanders of Kenyan-registered aircraft or any aircraft operated in Kenya, maintenance organisations, people who sign release to service, air navigation service providers and their staff, and aerodrome operators.
- Anyone can make a voluntary report: crew, airport staff, members of the public, anyone who sees something that could affect aviation safety.
Official sources (5)
- CAA-AC-SMS004A Mandatory Occurrence Reporting kcaa.or.ke · read 3 Oct 2026
- CAA-AC-SMS003A Voluntary and Confidential Reporting System kcaa.or.ke · read 3 Oct 2026
- Reporting of Security Incidents kcaa.or.ke · read 3 Oct 2026
- KCAA e-Services quick links eservices.kcaa.or.ke · read 3 Oct 2026
- Voluntary Reporting System (VRS) form eservices.kcaa.or.ke · read 3 Oct 2026