Cancelling a gym, fitness or slimming membership
Consumer Protection Act · sources read 4 Oct 2026
If you paid in advance for gym, fitness, diet, modelling, martial arts, sports or dance services, you can cancel without giving a reason within 10 days after the later of getting your written copy of the agreement or the day all the services are available. If you never got a proper written copy, you can cancel within one year.
- Deadline
- 10 days after the later of getting the written copy or the day all services are available: cancel without any reason.
- Deadline
- No proper written copy: you can cancel within one year of entering the agreement.
- Where
- Give notice directly to the gym or supplier; complaints to the Competition Authority of Kenya (complain@cak.go.ke); or the courts
Steps
- Tell the supplier you are cancelling. The notice can be in any form, spoken or written, as long as it shows you want to cancel.
- Once you cancel, the supplier must refund what you paid under the agreement.
- If they refuse, you can complain to the Competition Authority of Kenya by post, email, phone or at its offices.
- You can also take the matter to the appropriate court.
Watch out
- These rules do not cover services run on a non-profit or co-operative basis, or by a private club mainly owned by its members.
- A supplier may not take payment for services that are not yet available when you pay.
- Only one joining (initiation) fee is allowed, and it cannot be more than twice the annual membership fee. A contract cannot run longer than one year after all services become available.
Who this covers
- Consumers of services for health, fitness, diet, modelling and talent, martial arts, sports or dance, including the facilities and instruction.
- Applies where you must pay in advance and the total you could owe is above an amount set by regulations.
Official sources (2)
- Consumer Protection Act, 2012 (No. 46 of 2012), Kenya Gazette Supplement No. 201 parliament.go.ke · read 4 Oct 2026
- File A Consumer Complaint cak.go.ke · read 3 Oct 2026