Cancelling something a salesperson sold you at home or at work
Consumer Protection Act · sources read 3 Oct 2026
If a deal was negotiated or signed in person away from the seller's shop (for example at your home or office), you can cancel it without giving any reason. It must be in writing and given to you; if you never got a proper written copy, you can still cancel within one year.
- Deadline
- No written copy that meets the legal requirements: you can cancel within one year of entering the agreement.
- Where
- Give notice directly to the seller; the courts if they do not refund
Steps
- Tell the seller you are cancelling. The notice can be spoken or written and given by any means, as long as it shows you want to cancel.
- Send it to the address in the agreement. If you have no written copy, use any address of the seller on record or one you know.
- The seller must refund what you paid. You must let them collect the goods or return them, and take reasonable care of them meanwhile.
- If the seller does not refund you after you cancel, you can take them to court.
Watch out
- Cancelling also cancels related agreements, guarantees, security and credit tied to the deal, as if they never existed.
- Sales at the seller's shop, a market, auction, trade fair, agricultural show or exhibition are not 'direct agreements'.
- The cancellation effects do not apply to agreements made before the section came into force.
Who this covers
- Consumers whose agreement was negotiated or concluded in person somewhere other than the supplier's place of business, or a market, auction, trade fair, agricultural show or exhibition.
Official sources (1)
- Consumer Protection Act (Cap. 501, No. 46 of 2012) new.kenyalaw.org · read 3 Oct 2026