Change your electricity tariff (lifeline, domestic or commercial)
Kenya Power and Lighting Company · sources read 2 Oct 2026
To move from a commercial to a domestic tariff, go to your nearest Kenya Power office and ask the engineer or customer service in charge; they change it after a site visit. You get the cheaper lifeline tariff automatically once your use averages under 30 units over three months.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- At your nearest Kenya Power office; check your tariff on *977# or 97771
Steps
- Find out which tariff you are on: dial *977# or call Kenya Power on 97771.
- Commercial tariff on a home: visit your nearest Kenya Power office and speak to the engineer or customer service in charge.
- Kenya Power visits your premises to check your connection and account before changing the tariff.
- For lifeline: keep your use below an average of 30 units over three months. Kenya Power moves you on its next review.
Watch out
- Every new connection starts on the domestic ordinary tariff and is adjusted after about 3 months of use.
- Lifeline doesn't follow you when you move house. The new account is judged on its own use.
- Living off-grid doesn't mean a higher tariff: customers in the same category pay the same tariff everywhere.
Who can apply
- Lifeline tariff: homes whose use averages under 30 units over three months.
Official sources (1)
- FAQs: Tariff kplc.co.ke · read 2 Oct 2026