Complain about a betting company to the Gambling Regulatory Authority
Gambling Regulatory Authority of Kenya · sources read 2 Oct 2026
First raise it with the betting company's customer care. If it is not sorted, call the GRA toll free on 0800 723 770 or fill and sign the GRA complaint form. Online winnings must reach your account within two days.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Deadline
- Disputes over online betting can be appealed to the Gambling Tribunal within 14 days of the dispute.
- Where
- GRA toll free 0800 723 770, or the complaint form delivered to ACK Garden Annex, 7th floor, Bishop Road, Nairobi
What you need
- The GRA complaint form, filled in and signed
Steps
- Raise the problem with the betting company's customer care first. Every online operator must run a customer care centre in Kenya.
- Not sorted? Call the GRA toll free on 0800 723 770.
- To lodge a formal complaint, download the complaint form from gra.go.ke/complaints, fill it in and sign it.
- Deliver the signed form to the GRA offices at ACK Garden Annex, 7th floor, Bishop Road, Nairobi (Monday to Friday, 8am to 5pm).
Watch out
- By law, a licensed operator must credit online winnings to your account within two days.
- A claim for an uncollected prize lapses six months after the win was declared.
Who can apply
- Members of the public and companies with a complaint about betting, gaming, lotteries or casinos.
Official sources (3)
- Complaints gra.go.ke · read 2 Oct 2026
- Contacts gra.go.ke · read 2 Oct 2026
- Gambling Control Act, 2025 (No. 14 of 2025) gra.go.ke · read 2 Oct 2026