Complain about an accountant or auditor (ICPAK)
Institute of Certified Public Accountants of Kenya · sources read 4 Oct 2026
Fill in ICPAK's complaint form online at complaints.icpak.com (English or Kiswahili), sign it and attach your evidence. It is free, and ICPAK gives you a file reference and tracking number.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- Online at complaints.icpak.com, by email, or in person at ICPAK, CPA Centre, Ruaraka, Thika Road, Nairobi
What you need
- The complaint form, filled in and signed by you
- Copy of your national ID, passport or other ID
- Engagement letters, instruction notes or contracts with the accountant
- Proof of payment, such as receipts, M-PESA or bank statements
- Messages with the accountant: letters, emails, SMS or WhatsApp
- Relevant financial statements, audit reports or accounting records
Steps
- Open complaints.icpak.com and fill in the complaint form in English or Kiswahili. You can also download the PDF form from icpak.com.
- Sign the form and attach copies of your ID and supporting evidence.
- Submit online, deliver it to the ICPAK offices, or email it to the Legal Department or the Regulations and Licensing Directorate.
- ICPAK registers your complaint with a file reference and tracking number, checks that it falls under its disciplinary powers, and investigates. They may contact you for more information.
- If there may be professional misconduct, the ICPAK Council refers the matter to the Disciplinary Committee, which holds an inquiry.
Watch out
- ICPAK will not handle purely commercial or contract disputes, matters already in court (unless about professional misconduct), or complaints against people who are not ICPAK members.
- Lodging and processing a complaint is free. Don't pay anyone to file it for you.
- Penalties can range from a reprimand or a fine of up to KSh 50,000 to cancelling the accountant's registration.
Who can apply
- Anyone with a complaint about the professional conduct of an ICPAK member (Certified Public Accountant).
- You can complain for someone else if you have an authorisation letter from them.
Official sources (3)
- Instructions on Complaints Submission icpak.com · read 4 Oct 2026
- Accountants Act 2008 (Supplement No 99, Act No. 15) icpak.com · read 4 Oct 2026
- ICPAK Complaints portal complaints.icpak.com · read 4 Oct 2026