Complain about an airline or air travel service to KCAA
Kenya Civil Aviation Authority · sources read 2 Oct 2026
Email KCAA's Consumer Protection section at consumer@kcaa.or.ke, or use the complaints form on the KCAA website. Give a clear, honest account and attach all relevant documents.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- By email to KCAA Consumer Protection (consumer@kcaa.or.ke) or the complaints form on kcaa.or.ke
What you need
- All relevant information and documents about your complaint (for example tickets or receipts)
Steps
- Send your complaint by email to consumer@kcaa.or.ke.
- Or fill in the complaints form on the KCAA website with your name, email, phone number and message.
- Explain clearly what happened and what outcome you want, and attach your documents.
- Reply quickly when KCAA asks you for more information.
Watch out
- Say what outcome you expect. KCAA asks complainants to state their concerns and expectations clearly.
Who can apply
- Air travellers and other users of aviation services in Kenya.
Official sources (3)
- Complaints Management kcaa.or.ke · read 2 Oct 2026
- Consumer Protection kcaa.or.ke · read 2 Oct 2026
- Send us your complaints or compliments kcaa.or.ke · read 2 Oct 2026