Report a problem animal or wildlife emergency (KWS)
Kenya Wildlife Service · sources read 2 Oct 2026
Call KWS free on 0800 597 000, any time, day or night, or WhatsApp +254 726 610509. KWS has a Problem Animal Management Unit on 24-hour standby for human-wildlife conflict and emergencies.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- By phone or WhatsApp, any time. KWS Headquarters is on Langata Road, Nairobi.
Steps
- Call the KWS toll-free line 0800 597 000. Say what animal it is, where you are and whether anyone is hurt.
- You can also WhatsApp KWS on +254 726 610509, or call +254 735 663421 or +254 736 663400.
- KWS sends its response teams. The Problem Animal Management Unit is on 24-hour standby for human-wildlife conflict.
- For non-urgent follow-up, email customerservice@kws.go.ke.
Watch out
- Don't kill the animal. Killing wildlife is illegal and can mean up to 20 years in jail or a KSh 20 million fine.
- If wildlife injured someone or destroyed crops or property, ask KWS about a compensation claim. KWS handles wildlife compensation claims.
Who can apply
- Anyone can report. KWS lines are open 24 hours, 7 days a week.
Official sources (4)
- Contacts kws.go.ke · read 2 Oct 2026
- Specialized Response Units kws.go.ke · read 2 Oct 2026
- Wildlife Policing kws.go.ke · read 2 Oct 2026
- Community Relations kws.go.ke · read 2 Oct 2026