Report bad milk or an unlicensed dairy outlet to the Kenya Dairy Board
Kenya Dairy Board · sources read 3 Oct 2026
Use the 'Raise a Complaint' form on kdb.go.ke, or call KDB on 0722 573 432 / 0733 521 438. KDB inspects dairy outlets and checks milk quality and safety.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- Online with the complaint form on kdb.go.ke, by phone or email, or at KDB offices (HQ in New Loresho, Nairobi)
What you need
- Your name, email address and a short description of the problem (phone number optional)
Steps
- Go to kdb.go.ke and click 'Raise a Complaint'.
- Fill in your name, email and a subject, describe the problem (what, where, when) and send.
- Or call KDB on 0722 573 432, 0733 521 438 or (020) 3569377, or email info@kdb.go.ke.
- You can also visit KDB headquarters in New Loresho, Upper Kabete off Waiyaki Way, Nairobi, or a KDB regional office.
Watch out
- To stay safe, buy milk only from licensed outlets and products certified by KEBS.
- Check the expiry date and avoid milk kept in dirty conditions or whose source you can't verify.
- KDB inspects dairy premises and checks milk quality, so it is the right place for milk bar and milk quality complaints.
Who can apply
- Anyone can complain, and KDB says you will not be victimised for it.
Official sources (4)
- Kenya Dairy Board - home (Submit a Complaint form) kdb.go.ke · read 3 Oct 2026
- Contact Us kdb.go.ke · read 3 Oct 2026
- Consumer Information kdb.go.ke · read 3 Oct 2026
- Regulatory Services kdb.go.ke · read 3 Oct 2026