Complain about a nurse or midwife to the Nursing Council of Kenya
Nursing Council of Kenya · sources read 3 Oct 2026
First complain to the management of the hospital or clinic. If it isn't sorted out, report the nurse or midwife to NCK at complaints@nckenya.go.ke and attach proof that you complained to the facility first.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- By email (complaints@nckenya.go.ke), post or phone to the Nursing Council of Kenya, NCK Plaza, Kabarnet Lane, off Ngong Road, Nairobi
What you need
- The NCK consumer complaints form, filled in full
- Proof that you first complained to the facility's management (letter, email or reply)
- Copies of any documents that support your complaint
Steps
- Report the problem to the management of the hospital or clinic where you were treated, and keep a copy of your complaint and any reply.
- If it isn't resolved, fill in the NCK consumer complaints form: your details, the facility or nurse, the type of complaint (for example negligence or misconduct) and what happened.
- Send it with your evidence to complaints@nckenya.go.ke, or write to the Registrar/CEO, Nursing Council of Kenya, P.O. Box 20056-00200, Nairobi.
- NCK should acknowledge your complaint within 7 working days and tell you the outcome in writing.
Watch out
- NCK asks for proof that you complained to the facility first, so don't skip that step.
- Complaining is free, and you can do it verbally or in writing.
- To report corruption by NCK staff, use whistleblower@nckenya.go.ke instead.
Who can apply
- Anyone who got care from a nurse or midwife licensed in Kenya and is unhappy with it.
- You can also report suspected unlicensed (illegal) nursing practice.
Official sources (6)
- How to make a Complaint nckenya.com · read 3 Oct 2026
- NCK Consumer Complaints Form nckenya.com · read 3 Oct 2026
- Frequently Asked Questions nckenya.com · read 3 Oct 2026
- NCK Citizens' Service Delivery Charter (2025 Revision 2) nckenya.com · read 3 Oct 2026
- NCK Complaints Handling Procedure nckenya.com · read 3 Oct 2026
- Compliance and Professionalism nckenya.com · read 3 Oct 2026