Complain about a physiotherapist (PCK)
Physiotherapy Council of Kenya · sources read 3 Oct 2026
Write your complaint and file it with the Physiotherapy Council of Kenya (PCK), naming the physiotherapist, what happened, and when and where. It goes to a preliminary inquiry within 7 days and the physiotherapist is notified.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- Your complaint goes to the preliminary inquiry within 7 days of filing.
- Where
- Physiotherapy Council of Kenya, Bemuda Plaza, Ngong Road, Ground Office A2, Nairobi (020 4404110 / 0701 165 338, info@pck.go.ke)
What you need
- A written complaint with the physiotherapist's name and any professional details you know
- What happened, with the date and place
- Names of witnesses and any evidence, such as receipts or treatment notes
Steps
- Write down the physiotherapist's name, what happened, the date and place, and any witnesses or evidence.
- File the written complaint with PCK for its Disciplinary Committee, at the PCK office or through PCK's contact channels.
- Within 7 days it goes to the Preliminary Inquiry Sub-committee, which notifies the physiotherapist and investigates.
- If it goes to a hearing, you get a chance to prove your complaint before the Disciplinary Committee.
Watch out
- The complaint must be in writing. A phone call alone does not start the process.
- The sub-committee can reject a complaint it finds does not need a disciplinary hearing, so give clear details and evidence.
Who can apply
- Any patient or member of the public with a complaint about a physiotherapist or physiotherapy clinic.
Official sources (4)
- Complaints pck.go.ke · read 3 Oct 2026
- FAQs pck.go.ke · read 3 Oct 2026
- The Physiotherapists Rules, 2017 (Legal Notice No. 239) pck.go.ke · read 3 Oct 2026
- Contact Us pck.go.ke · read 3 Oct 2026