Complain about a rural road or a KeRRA service
Kenya Rural Roads Authority · sources read 3 Oct 2026
Fill in the KeRRA complaint form on kerra.go.ke, or call the toll-free line 0800 721 901, email dg@kerra.go.ke or visit a KeRRA office. KeRRA aims to reply to emails within 3 working days and letters within 21 working days.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- Email: 3 working days. Letters: 21 working days. Field inspection: 10 working days.
- Where
- Online on the KeRRA complaint form, by phone (0800 721 901), or at KeRRA head office (Barabara Plaza, Airport South Road, Nairobi) or a county regional office
What you need
- Optional: photos or other information to attach to the form
Steps
- Open the KeRRA Complaint Handling Form on kerra.go.ke, describe the problem and where it is, and attach any extra information.
- Choose how you want KeRRA to reply (email, phone call, website or letter), add your contacts and send.
- Prefer to talk? Call 0800 721 901 (toll free), email dg@kerra.go.ke, or visit KeRRA at Barabara Plaza Block B, Airport South Road, Nairobi, Monday to Friday 8am to 5pm.
Watch out
- Mark a complaint as an emergency only where a life is at stake or constitutional rights may be breached. KeRRA targets 48 hours for emergencies.
- KeRRA has a regional office in every county, so you can also go to the one near you.
- Not satisfied? Report poor service to the Commission on Administrative Justice (Ombudsman): complain@ombudsman.go.ke.
Who can apply
- Anyone with a complaint about a rural road or KeRRA's work. KeRRA manages, builds and maintains Kenya's rural road network.
Official sources (3)
- KeRRA Complaint Handling Form kerra.go.ke · read 3 Oct 2026
- Citizen's Service Delivery Charter (English) kerra.go.ke · read 3 Oct 2026
- Our Role kerra.go.ke · read 3 Oct 2026