Complain about police misconduct to IPOA
Independent Policing Oversight Authority · sources read 30 Sep 2026
Call IPOA toll free on 1559, email complaints@ipoa.go.ke, or visit an IPOA office. Give your contacts, what happened, the officer's name if you know it, witnesses and any evidence.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- By phone (toll free 1559), email, letter, or in person at an IPOA office in Nairobi or the regions
What you need
- Your name and contacts, details of the incident, the officer's name, witnesses and any evidence you have
Steps
- Call IPOA toll free on 1559, or the complaints team on 0792 532 626/627, 0773 999 000, 0772 333 000 or 0780 490 600/601.
- Or email complaints@ipoa.go.ke, or write to IPOA, P.O. Box 23035-00100, Nairobi.
- Or visit IPOA: head office at 1st Ngong Avenue, ACK Garden Annex, Nairobi, or the offices in Garissa, Mombasa, Kisumu, Kakamega, Nakuru, Meru, Nyeri and Eldoret.
- You will fill in a complaint form with the details, any documents you have, and your contacts.
Watch out
- Deaths and serious injuries are investigated first. Less serious complaints, like rudeness, may be sent to the police Internal Affairs Unit.
- IPOA is not part of the police. It is an independent civilian body.
- IPOA only handles complaints about the National Police Service.
Who can apply
- Any person or organisation with a complaint about police action or conduct. Police officers can also complain about colleagues or seniors.
Official sources (3)
- Complaints Management ipoa.go.ke · read 30 Sep 2026
- FAQs ipoa.go.ke · read 30 Sep 2026
- Regional Contacts ipoa.go.ke · read 30 Sep 2026