Complain or give feedback to KNEC (Sema Nasi)
Kenya National Examinations Council · sources read 3 Oct 2026
Use 'Sema Nasi' on the KNEC website (semanasi.knec.ac.ke) or email complaints@knec.ac.ke. KNEC's service charter promises a response to a complaint within 1 working day.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- A response within 1 working day
- Where
- Online on Sema Nasi (semanasi.knec.ac.ke), by email to complaints@knec.ac.ke, or at KNEC, New Mitihani House, South C, off Mombasa Road, Nairobi
Steps
- Open 'Sema Nasi' from the KNEC website (semanasi.knec.ac.ke) and submit your comment, complaint or suggestion.
- Or email complaints@knec.ac.ke. You can also write to the CEO, KNEC, New Mitihani House, South C, off Mombasa Road, P.O. Box 73598-00200 Nairobi.
- If KNEC doesn't sort it out, take it to the Commission on Administrative Justice (Ombudsman) at complaints@ombudsman.go.ke.
Watch out
- For exam questions during KPSEA, KJSEA and KCSE and after results come out, call the toll-free lines 0800 724 900 or 0800 721 410.
Who can apply
- Anyone with a comment, complaint or suggestion for KNEC.
Official sources (2)
- Services knec.ac.ke · read 3 Oct 2026
- 8th Edition Service Charter 2026 (English) knec.ac.ke · read 3 Oct 2026