Complain to Kenya Railways
Kenya Railways · sources read 2 Oct 2026
Call Kenya Railways on 0709907000, email info@krc.co.ke or contact@krc.co.ke, write to the Managing Director, or visit their offices. They acknowledge complaints right away and respond within 7 working days.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- Acknowledged immediately; response within 7 working days.
- Where
- Kenya Railways head office, Workshops Road off Haile Selassie Avenue (opposite the Technical University of Kenya), Nairobi; phone 0709907000; email info@krc.co.ke
Steps
- Pick a channel: visit a Kenya Railways office, call their office lines, write a letter or email to the Managing Director, use the feedback boxes at their offices, or use their social media pages.
- Call 0709907000 or 0728603581/2, or email info@krc.co.ke or contact@krc.co.ke. Letters go to The Managing Director, Kenya Railways, P.O. Box 30121-00100 Nairobi.
- Kenya Railways acknowledges your complaint right away and should respond within 7 working days.
- Not satisfied with the service or an officer's conduct? Also report it to the Commission on Administrative Justice (Ombudsman): complain@ombudsman.go.ke.
Watch out
- The charter says poor service or a discourteous officer should be reported to both Kenya Railways and the Commission on Administrative Justice.
- Kenya Railways head office is on Workshops Road off Haile Selassie Avenue, opposite the Technical University of Kenya, Nairobi.
Who can apply
- Anyone with a complaint about a Kenya Railways service or officer.
Official sources (2)
- Citizen's Service Delivery Charter 2025 krc.co.ke · read 2 Oct 2026
- The Kenya Railways - eCitizen krc.ecitizen.go.ke · read 2 Oct 2026