Complain to the Commission for University Education (CUE)
Commission for University Education · sources read 2 Oct 2026
Log your complaint on CUE's Customer Relationship portal (you can stay anonymous), or email complaints@cue.or.ke. CUE aims to resolve complaints within 14 working days.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- CUE aims to resolve complaints within 14 working days
- Where
- Online on CUE's Customer Relationship portal, by email to complaints@cue.or.ke, or in writing to CUE, Redhill Road off Limuru Road, Gigiri, Nairobi (Tel 020-7205000)
What you need
- Your name, address and contact details (unless you report anonymously)
- What happened and when
- Who was involved and what was done
Steps
- Go to CUE's Customer Relationship portal (imis.cue.or.ke/CustomerRelationshipManagement) and register an account, or choose to report anonymously.
- Pick Complaints (or Whistle Blowing, Enquiries or Helpdesk) and describe what happened, when and who was involved.
- Prefer email or a letter? Write to complaints@cue.or.ke, or to the Chief Executive, CUE, P.O. Box 54999-00200 Nairobi.
Watch out
- You can complain anonymously, but then CUE can't trace you to give you feedback.
- Still not sorted? Take it to the Commission Secretary/CEO of CUE or to the Commission on Administrative Justice (Ombudsman).
- Corruption complaints can also go to the Ethics and Anti-Corruption Commission (EACC).
Who can apply
- Anyone unhappy with a CUE service or staff member, for example in recognition and equation of qualifications, accreditation, finance or customer care.
Official sources (5)
- Customer Care cue.or.ke · read 2 Oct 2026
- Citizen Service Delivery Charter 2025 cue.or.ke · read 2 Oct 2026
- Frequently Asked Questions cue.or.ke · read 2 Oct 2026
- Customer Relationship Portal - Login imis.cue.or.ke · read 2 Oct 2026
- CRM Portal - Home imis.cue.or.ke · read 2 Oct 2026