Complain to the Ministry of Health or ask it for information
Ministry of Health · sources read 3 Oct 2026
Visit Afya House or write to complaint@health.go.ke. The Ministry of Health aims to deal with a complaint made in person within 1 day and a written one within 14 days, and to answer a written request for information within 14 days. It's free.
- Fee
- FreeComplaint (in person or written)FreeWritten request for information
- How long
- Up to 14 days for a written complaint or information request (up to 1 day if you visit)
- Where
- Ministry of Health, Afya House, Cathedral Road, Nairobi (P.O. Box 30016-00100). Email complaint@health.go.ke, phone +254-20-2717077
What you need
- For information: a written request saying what you need
Steps
- To complain in writing, email complaint@health.go.ke (or write to P.O. Box 30016-00100, Nairobi). Say what happened, where and when.
- Or go in person to the Ministry of Health at Afya House, Cathedral Road, Nairobi. A complaint made in person should be attended to within 1 day.
- To get information from the Ministry, send a written request. Expect an answer within 14 days.
- If the service falls short, report it to the Principal Secretary, State Department for Medical Services (ps.medical@health.go.ke), or to the Ombudsman (complain@ombudsman.go.ke).
Watch out
- Information requests need to be in writing. A phone call or a chat at reception isn't enough.
- If the Ministry doesn't meet these timelines, you can take it to the Commission on Administrative Justice (Ombudsman), West End Towers, Waiyaki Way.
Who can apply
- Any member of the public.
Official sources (2)
- Citizen's Service Delivery Charter health.go.ke · read 3 Oct 2026
- Contact Us health.go.ke · read 3 Oct 2026