Complain to the Ombudsman about a government office
Commission on Administrative Justice · sources read 2 Oct 2026
File your complaint online on the Ombudsman's CMIS public portal, or call the toll-free line 0800 221 349, SMS 15700 (Safaricom), email complain@ombudsman.go.ke or walk into a CAJ office. Expect a response on action taken within about 10 working days.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- Allocated to an officer in 1 day; response on action taken within up to 10 working days
- Where
- Online at cmis.ombudsman.go.ke, or CAJ head office (2nd Floor, West End Towers, Waiyaki Way, Westlands, Nairobi), branch offices (Mombasa, Kisumu, Eldoret, Meru, Isiolo, Nyahururu, Garissa, Makueni) or CAJ desks at Huduma Centres
What you need
- Your real names, mobile number and email, filled in on the complaint form
- Any supporting documents for your complaint
Steps
- Go to cmis.ombudsman.go.ke, open the Public Portal and create an account.
- Fill the complaint form with your real details and describe what happened.
- No internet? Call 0800 221 349 (toll free), SMS 15700 (Safaricom only) or email complain@ombudsman.go.ke.
- Or walk into a CAJ office or a CAJ desk at a Huduma Centre (e.g. Nairobi Teleposta Towers, Nakuru, Kisii, Meru).
- Track the status in your CMIS profile. If you complained by walk-in, email or letter, call or visit a CAJ office.
Watch out
- Your complaint is first checked for admissibility. If it falls outside CAJ's mandate, it is referred elsewhere and closed.
- Someone (e.g. a cyber attendant) can open the account for you, but the complaint form must carry your own real details.
Who can apply
- Anyone affected by abuse of power, injustice, or unlawful, unfair or unresponsive conduct by a public officer or office.
Official sources (3)
- FAQs ombudsman.go.ke · read 2 Oct 2026
- Complaint Management Information System cmis.ombudsman.go.ke · read 2 Oct 2026
- CMIS Public Portal cmis.ombudsman.go.ke · read 2 Oct 2026