Complain to WRA or report water pollution or illegal abstraction
Water Resources Authority · sources read 3 Oct 2026
Report it to WRA by phone (020 2732291), email (info@wra.go.ke), letter or a visit to a WRA office. It is free, and WRA aims to respond within 48 hours. For an emergency, call the hotline 0700 056 472.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- WRA aims to respond within 48 hours
- Where
- By phone (020 2732291), email (info@wra.go.ke) or in person at WRA offices, including the head office at SHA (NHIF) Building, Wing B, 9th Floor, Ngong Road, Nairobi
What you need
- A written complaint or report (letter or email)
Steps
- Contact WRA about the complaint or the violation (for example someone polluting a water source or taking water illegally): call, write or email, use the website or visit a WRA office.
- Put it in writing to info@wra.go.ke, or call 020 2732291.
- If it is an emergency, call the WRA emergency hotline on 0700 056 472.
- WRA should respond to your complaint or report within 48 hours.
- If the service falls short, report it to both the WRA Chief Executive Officer and the Commission on Administrative Justice (Ombudsman, feedback@ombudsman.go.ke).
Watch out
- Reporting to WRA is free. Nobody should ask you to pay to lodge a complaint.
- WRA head office is on the 9th floor, Wing B, of the SHA Building (also called NHIF Building), Upper Hill, Nairobi. Kisumu and Kisii basin offices take reports too.
Official sources (2)
- WRA Customer Service Charter (English) wra.go.ke · read 3 Oct 2026
- Contact Us wra.go.ke · read 3 Oct 2026
