Contact HEF (HELB and Universities Fund) customer care
Higher Education Loans Board and Universities Fund, via the Higher Education Financing portal · sources read 4 Oct 2026
For HELB loan questions call the HELB contact centre on 0711 052 000 or email contactcentre@helb.co.ke. For Universities Fund scholarship questions call 0746 737 935 or 020 790 3331, or email info@ufb.go.ke.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- By phone or email (HELB 0711 052 000, contactcentre@helb.co.ke; Universities Fund 0746 737 935, info@ufb.go.ke), or in person at HELB, Anniversary Towers 19th Floor, or the Universities Fund, Hazina Trade Centre 5th Floor, Nairobi
Steps
- For loans, call HELB on 0711 052 000 or email contactcentre@helb.co.ke.
- For university scholarships, call the Universities Fund on +254 746 737 935 or +254 20 790 3331, or email info@ufb.go.ke.
- For general Universities Fund matters, email info@universitiesfund.go.ke or use the contact form on their Contact Us page.
- To go in person: HELB is at Anniversary Towers, 19th Floor, Nairobi; the Universities Fund is at Hazina Trade Centre, 5th Floor, Monrovia Street, Nairobi.
Watch out
- Placement and course questions go to KUCCPS, not HEF: call 020 513 7400 or email info@kuccps.ac.ke.
- HEF is one front door for three bodies: HELB (loans), the Universities Fund (university scholarships) and the State Department for TVET. Pick the right one so your question gets answered faster.
Who can apply
- Anyone with questions about HEF funding (scholarships and loans) from HELB, the Universities Fund or the State Department for TVET
Official sources (3)
- Higher Education Financing (HEF) home page, Contact Us section hef.co.ke · read 4 Oct 2026
- FAQs hef.co.ke · read 4 Oct 2026
- Contact Us universitiesfund.go.ke · read 4 Oct 2026