Contact or complain to the State Department for Devolution
State Department for Devolution · sources read 4 Oct 2026
Email complaints@devolution.go.ke, call 020 225 0645 or the toll-free line 0800 230 099, or visit Teleposta Towers on Kenyatta Avenue, Nairobi. Complaints about the KDSP II county programme go to complaints.kdspii@gmail.com.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- Reply within 1 working day; complaints resolved within 14 working days
- Where
- Office of the Deputy President, State Department for Devolution, Teleposta Towers, Kenyatta Avenue, Nairobi (P.O. Box 30004-00100); complaints@devolution.go.ke
Steps
- Write to complaints@devolution.go.ke (general questions: info@devolution.go.ke). Say what happened, when, and who was involved.
- Or call 020 225 0645 or toll-free 0800 230 099, or visit the office at Teleposta Towers, Kenyatta Avenue, Nairobi.
- For a complaint about the Kenya Devolution Support Programme (KDSP II), email complaints.kdspii@gmail.com or kdsp@devolution.go.ke.
- If the service falls short, report to the Principal Secretary or to the Commission on Administrative Justice (Ombudsman).
Watch out
- The department supports and links county governments; it does not run county services. For a county hospital, road or market, complain to your county government first.
- Report corruption to corruption@devolution.go.ke and sexual harassment to sexualharrassment@devolution.go.ke.
Who can apply
- Any member of the public can ask for information or give feedback.
Official sources (4)
- Contact Us devolution.go.ke · read 4 Oct 2026
- FAQs devolution.go.ke · read 4 Oct 2026
- Citizen's Service Delivery Charter devolution.go.ke · read 4 Oct 2026
- Kenya Devolution Support Program (KDSP) kdsp.devolution.go.ke · read 4 Oct 2026