Government pensioner services: change your pension bank, register on the pension portal, raise a complaint

What you need

• Change of bank: the Change of Pay Point Form and copies of your bank card or passbook and national ID
• Self-registration: scanned national ID (front and back) as a PDF
• Self-registration: scanned bank or SACCO card where your pension is paid, with account number and name readable
• Dependants: scanned child's birth certificate and the principal pensioner's death certificate, where they apply

Steps

1. To change bank: fill the Change of Pay Point Form (download it from treasury.go.ke/pensions) with your pension number, old and new account, attach copies of your bank card and ID, and send it to the Director of Pensions, P.O. Box 20191, Nairobi.
2. To register online: open pensionselfregistration.treasury.go.ke, choose your user type (pensioner, spouse, child, guardian), enter your ID, personal or pension number, confirm the details, then add your email and phone and upload PDFs of up to 2 MB each.
3. To check your pension, log in to the Pensioners Portal (e-pensionportal.treasury.go.ke) with your ID or passport number and password.
4. If something is wrong, use 'Raise a complaint' on the portal: enter your ID number, employee number or pension/dependant number, your contacts and the issue. You can also call 0709 259726/7 or 0730 837726/7.

Who can apply

• Pensioners who served as State officers, MPs, civil servants, TSC teachers, KDF, police, prisons or NYS, and dependants of such pensioners.
• The online self-registration is for people who were already getting a monthly pension by October 2024.