Replace lost or damaged number plates, or get special and personalised plates
National Transport and Safety Authority · sources read 30 Sep 2026
Log in to eCitizen, open the NTSA service portal and apply for a reflective number plate: pick new generation, lost or defaced, attach your logbook and plate photos in one PDF, and pay KSh 1,550 for one plate or KSh 3,050 for a pair. Plates take about 7 working days.
- Fee
- KSh 1,550Reflective number plate, singleKSh 3,050Reflective number plate, pairKSh 30,000Special number plateKSh 1,000,000Customised (personalised) number plate
- How long
- About 7 working days
- Where
- Online on the NTSA service portal (log in with eCitizen); collect at the NTSA office you choose
What you need
- Original logbook (scanned)
- Photos of the front and rear plates
Steps
- Log in to your eCitizen account and open the NTSA service portal (New).
- Go to motor vehicle services, choose the reflective number plate service, then pick the plate type (new generation, lost or defaced) and the office where you'll collect.
- Attach your logbook and plate photos together in one PDF, tick the declaration and preview.
- Submit and pay. Then collect the plates at the office you chose.
Watch out
- All documents must go in a single PDF. Separate files are a common reason for delays.
- Special and customised (personalised) plates are picked as a plate type on the NTSA portal and cost far more than a normal plate.
Who can apply
- The registered owner of the vehicle applies.
Official sources (3)
- NTSA services: Application for reflective number plate (id 21) ntsa.go.ke · read 30 Sep 2026
- NTSA Citizen Service Delivery Charter 2026 (English) ntsa.go.ke · read 30 Sep 2026
- NTSA Service Portal serviceportal.ntsa.go.ke · read 30 Sep 2026