Replace a lost or damaged driving licence (duplicate DL)
National Transport and Safety Authority · sources read 30 Sep 2026
Apply for a duplicate licence on the NTSA service portal (log in with eCitizen): pick the duplicate driving licence service, give the reason, pay and submit. NTSA sends you an SMS, usually within 5 working days.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- About 5 working days
- Where
- Online on the NTSA service portal, using your eCitizen login
Steps
- Log in to your eCitizen account and open the NTSA service portal (New).
- Go to duplicate driving licence, choose the reason (lost, defaced or change of name) and fill in the details asked.
- Pay the fee shown on the portal, then submit the application.
- Wait for an SMS from NTSA telling you what happens next.
Watch out
- Changed your name? You also apply through the duplicate licence service, not a renewal.
- Stuck? Email dlqueries@ntsa.go.ke or call NTSA on 0709 932 000.
Who can apply
- Licensed drivers whose licence is lost or defaced, or who have changed their name
Official sources (5)
- Duplicate Smart Driving Licence (NTSA services data) ntsa.go.ke · read 30 Sep 2026
- NTSA FAQs ntsa.go.ke · read 30 Sep 2026
- NTSA Citizen Service Delivery Charter 2026 ntsa.go.ke · read 30 Sep 2026
- The Traffic (Driving Schools, Driving Instructors and Driving Licences) Rules, 2020 (L.N. 28 of 2020) new.kenyalaw.org · read 30 Sep 2026
- NTSA service portal serviceportal.ntsa.go.ke · read 30 Sep 2026