Report a fallen power line, illegal connection, vandalism or Kenya Power fraud
Kenya Power and Lighting Company · sources read 2 Oct 2026
For a fallen power line or anyone tampering with a transformer, call Kenya Power on 97771, dial *977# or tell your nearest police station. Report fraudsters on Kenya Power's anti-fraud hotline 0718 999 000.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- Ethics cases: about 30 days on average
- Where
- By phone (97771 or 0718 999 000), on *977#, at your local police station, or online through Kenya Power's whistleblowing system
Steps
- Fallen power line or pole: don't touch it or drive over it. Call 97771, dial *977#, or go to your local police station.
- Someone vandalising a transformer or tampering with cables: call 97771 or report to your nearest police station.
- Illegal connection or safety incident: dial *977#, choose 'Report incidences' and pick illegal connection or safety incident.
- Fraudsters or fake Kenya Power staff: call the anti-fraud hotline 0718 999 000.
- Corruption or staff misconduct: you can also use Kenya Power's online whistleblowing system (kplc.confideapp.online).
Watch out
- Before letting anyone work on your meter, check they are real Kenya Power staff with 'Jua for Sure' on *977# or the MyPower app.
- You can report anonymously and still follow up using the reference number you get.
- Never pay money to someone claiming to be Kenya Power staff. Pay only through official channels.
Who can apply
- Anyone: customers, staff and members of the public can report.
Official sources (5)
- Electricity Safety Awareness kplc.co.ke · read 2 Oct 2026
- Customer Support kplc.co.ke · read 2 Oct 2026
- Integrity & Ethics kplc.co.ke · read 2 Oct 2026
- FAQs: Integrity & Ethics kplc.co.ke · read 2 Oct 2026
- Fraud Awareness kplc.co.ke · read 2 Oct 2026