Check if your national ID is ready for collection
National Registration Bureau · sources read 30 Sep 2026
Keep your waiting card and ask the registration office where you applied, or call NRB toll-free on 0800 230 007. When the ID is ready you hand in the waiting card to collect it.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- First ID: about 15 working days in Nairobi, 25 in other areas and 30 in ASAL/border counties
- Where
- At the NRB registration office or Huduma Centre where you applied; NRB toll-free line 0800 230 007
What you need
- Your waiting card (given when you applied)
Steps
- Keep the waiting card you got when you applied. It is your proof of application and you need it to collect the ID.
- To ask whether your ID is ready, call NRB toll-free on 0800 230 007 or email customercare@identity.go.ke. You can also ask at the registration office where you applied.
- If you applied at a Huduma Centre, call Huduma on 1919 or WhatsApp 0747 191919, or ask at that centre.
- When the ID is ready, go in person and hand over your waiting card to collect it.
Watch out
- Don't lose the waiting card: you surrender it when you collect your ID.
Who can apply
- Kenyan citizens aged 18 and above who have applied for an ID card and hold a waiting card.
Common questions
How do I check if my ID is ready for collection?
Call the National Registration Bureau toll-free on 0800 230 007 or email customercare@identity.go.ke.
How long does a new ID take?
NRB's service charter gives 15 working days in Nairobi, 25 in most other areas and 30 in ASAL and border counties.
What do I need to collect my ID?
Your waiting card. You hand it in when you collect the processed ID card.
I applied at a Huduma Centre. Who do I call?
Huduma Kenya is on 1919 or WhatsApp 0747 191919.
Official sources (4)
- National Registration Bureau usajili.go.ke · read 30 Sep 2026
- Huduma Kenya home page hudumakenya.go.ke · read 30 Sep 2026
- Ministry of Interior and National Administration Service Charter interior.go.ke · read 30 Sep 2026
- National Registration Bureau - eCitizen nrb.pesaflow.com · read 30 Sep 2026
