Complain about a SACCO to SASRA
Sacco Societies Regulatory Authority · sources read 2 Oct 2026
Download SASRA's complaints form, fill it in, sign it and email it with copies of your documents to complaints@sasra.go.ke, or use SASRA's online complaints portal. SASRA only handles SACCOs it licenses, so check yours is on its list first.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- By email to complaints@sasra.go.ke or on SASRA's online complaints portal. SASRA's office: UAP Old Mutual Tower, 19th Floor, Upper Hill Road, Nairobi (020 2935101).
What you need
- The filled SASRA complaints form with your name, membership number, contacts, the SACCO's name and what happened
- Copies of any documents that back your complaint (statements, letters, receipts)
Steps
- Check that your SACCO is on SASRA's list of licensed and authorised SACCOs on sasra.go.ke.
- Download the complaints form from SASRA's Complaints page, fill it in, sign it and scan it with copies of your documents.
- Email it to complaints@sasra.go.ke.
- Or lodge it on SASRA's online complaints portal (sacco.sasra.go.ke) after registering with your email.
Watch out
- SASRA only takes complaints about SACCOs it licenses. Keep a copy of your form and documents.
- SASRA does not regulate smaller non-deposit-taking SACCOs (deposits below KSh 100 million), so it can't act on those.
- Matatu SACCOs, housing and investment co-operatives are not under SASRA either.
Who can apply
- Members of deposit-taking SACCOs (those with a FOSA) and of the bigger non-deposit-taking SACCOs that SASRA supervises.
Official sources (5)
- Complaints sasra.go.ke · read 2 Oct 2026
- SASRA Complaints Form sasra.go.ke · read 2 Oct 2026
- Who We Are sasra.go.ke · read 2 Oct 2026
- Licensed DT-SACCOs sasra.go.ke · read 2 Oct 2026
- SASRA Sacco Portal (lodge a complaint) sacco.sasra.go.ke · read 2 Oct 2026