Complain about your water company to WASREB
Water Services Regulatory Board · sources read 2 Oct 2026
First complain to your water company. If it does not fix the problem, take the complaint to WASREB by email, phone, or at its Nairobi office; standard complaints are resolved in 14 business days.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- About 14 business days for standard complaints
- Where
- WASREB, 5th Floor, SHA Building, Ngong Road, Nairobi; email info@wasreb.go.ke; phone +254 709 482000
Steps
- Complain to your water company (WSP) first. It is the first place to take any complaint.
- If it is not resolved, complain to WASREB by email, phone, or in person at its offices.
- WASREB checks your complaint and may contact you for more information.
- WASREB takes it up with the water company to agree on how to fix it.
- WASREB tells you the findings and what action was taken.
Watch out
- Complex cases can take longer. WASREB will tell you the new timeframe.
- Not happy with the outcome? You can appeal or escalate the issue.
Who can apply
- Water consumers with a complaint about the quality or nature of their water services
Official sources (4)
- Complaints handling mechanisms wasreb.go.ke · read 2 Oct 2026
- Contact Us wasreb.go.ke · read 2 Oct 2026
- Consumers Engagement Guideline (page) wasreb.go.ke · read 2 Oct 2026
- Consumer Engagement Guideline (Revised 2018, PDF) wasreb.go.ke · read 2 Oct 2026