Complain to PSRA about a private security company or guard
Private Security Regulatory Authority · sources read 4 Oct 2026
Write a letter to PSRA's Director General/CEO explaining your complaint, attach your supporting documents, and email it to complaints@psra.go.ke. PSRA can open an inquiry into a registered security provider and take action.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- By email to complaints@psra.go.ke (PSRA, P.O. Box 22565-00100, Nairobi; tel. (+254) 20 3209000)
What you need
- A letter addressed to the Director General/CEO of PSRA, explaining your complaint
- Documents that support your complaint
Steps
- Write a letter to the Director General/CEO of PSRA describing what happened and who was involved.
- Attach the documents that back up your complaint.
- Email the letter and documents to complaints@psra.go.ke.
- PSRA can open an inquiry into the provider's conduct and then take the action it considers appropriate.
Watch out
- The complaint must be in writing. A phone call alone does not start an inquiry.
- Security companies and guards must follow the Code of Conduct in the Second Schedule of the Private Security Regulation Act, 2016. Say which rule you think was broken.
Who can apply
- Anyone, or someone on their behalf, who has a complaint of misconduct, unprofessional conduct or a breach of the law or Code of Conduct by a registered security provider.
Official sources (3)
- Contact Us psra.go.ke · read 4 Oct 2026
- FAQ psra.go.ke · read 4 Oct 2026
- Highlights of the PSR Act 2016 psra.go.ke · read 4 Oct 2026