Get your power reconnected after disconnection
Kenya Power and Lighting Company · sources read 6 Oct 2026
Clear what you owe, then go to your nearest Kenya Power office with your ID or passport to start the reconnection. Kenya Power's target is to reconnect within 24 hours after payment. The reconnection fee is KSh 580 if you were cut off at the meter, more if cut at the pole or service line.
- Fee
- KSh 580Reconnection after disconnection at the meterKSh 3,828Reconnection after disconnection at the poleKSh 13,920Reconnection after disconnection of the service line
- How long
- Within 24 hours after payment
- Where
- Your nearest Kenya Power office; pay on M-Pesa paybill 888888 or at the office
What you need
- Your national ID or passport
Steps
- Pay the bill: on M-Pesa use paybill 888888 with your account number, or pay at a Kenya Power office.
- Go to your nearest Kenya Power office with your ID or passport to start the reconnection.
- If power isn't back within 24 hours of paying, call the contact centre on 97771.
Watch out
- If you weren't cut off for a bill and the power just went, report it as an outage: dial *977#, choose 'report incidences', then 'power outage'.
- Only deal with genuine Kenya Power staff. Check a staff number with 'Jua for sure' on *977# or the MyPower app, and report fraudsters on 0718 999 000.
Who can apply
- Customers whose power was disconnected, once the amount owed is paid.
Official sources (3)
- Customer Service kplc.co.ke · read 2 Oct 2026
- Customer Complaints Handling Guide kplc.co.ke · read 2 Oct 2026
- Kenya Power Customer Service Charter kplc.co.ke · read 6 Oct 2026