Give feedback or complain to the Ministry of Interior
Ministry of Interior and National Administration · sources read 3 Oct 2026
Send an SMS with the word 'Rais' to 5556, email ps@interior.go.ke, or write to the Cabinet Secretary at Harambee House, Nairobi. The ministry aims to deal with a formal complaint within 14 working days, and it's free.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- Within 14 working days for a complaint
- Where
- By SMS ('Rais' to 5556), by email (ps@interior.go.ke), or in writing or in person at Harambee House, Harambee Avenue, Nairobi
What you need
- Your formal complaint with the facts: what happened, where, when and who was involved
Steps
- For a quick complaint, compliment or suggestion, SMS the word 'Rais' to 5556.
- Or email the State Department for Internal Security and National Administration at ps@interior.go.ke, or call +254 20 2227411. Emails get a response within 1 working day.
- For a formal complaint, write to The Cabinet Secretary, Ministry of Interior and National Administration, Harambee House, Harambee Avenue, P.O. Box 30510-00100 Nairobi. Letters get a reply within 7 working days.
- Expect your complaint to be dealt with within 14 working days. Keep a copy of what you sent.
Watch out
- Making a complaint is free. Nobody should ask you to pay.
- Passport, ID, visa or citizenship problems go to the State Department for Immigration and Citizen Services at Nyayo House (ps@immigration.go.ke).
Who can apply
- Anyone with a complaint, compliment or suggestion about the ministry's services.
Official sources (2)
- Citizen Service Delivery Charter (English) interior.go.ke · read 3 Oct 2026
- Contact us interior.go.ke · read 3 Oct 2026