Pay your water bill or get a new connection in Murang'a town (MUWASCO)
Murang'a Water and Sanitation Company · sources read 6 Oct 2026
Pay your Murang'a town water bill on M-Pesa paybill 898600, or dial *483*002# and choose MUWASCO. For a new connection, visit a MUWASCO office with your ID and proof of ownership or lease, then pay the connection fee and deposit.
- Fee
- You pay a connection fee and a refundable deposit. The deposit depends on your type of connection, at the rate on the day you apply. MUWASCO does not publish the amounts online, so ask at the office.
- How long
- Within 2 working days once your form is complete and fees are paid
- Deadline
- Pay each monthly bill within 14 days
- Where
- MUWASCO head office, off Kangema Road, Murang'a (Mon to Thu 8am to 5pm, Fri 8am to 4pm, Sat 8am to 1pm). Customer care 0701 038 226 (24 hours). Bills: M-Pesa paybill 898600
What you need
- Your national ID, and proof of ownership or a lease agreement
Steps
- To pay a bill: M-Pesa > Lipa na M-Pesa > Paybill, business number 898600.
- Or dial *483*002#, enter MUWASCO as your water company and follow the prompts.
- For a new connection, visit a MUWASCO office with your documents and fill the application form at the customer service desk.
- A MUWASCO technical team checks your site within 12 hours.
- Pay the connection fee and deposit. Installation is done within 2 working days after payment.
Watch out
- Paying late adds a KSh 500 penalty, and disconnections start from the 14th day after billing.
- Once you pay the penalty charges, your water is reconnected within 12 hours.
- Spot a billing error quickly: complaints are not accepted more than 3 months after the bill date.
- MUWASCO serves Murang'a town and the area around it.
Common questions
What is the MUWASCO pay bill number?
Lipa na M-PESA paybill 898600.
Can I pay MUWASCO by USSD?
Yes. Dial *483*002#, enter MUWASCO as the water company and follow the prompts.
What is the MUWASCO customer care number?
The customer care hotline is +254 701 038226, open 24/7 for emergencies. The head office is off Kangema Road, Murang'a.
What happens if I pay my MUWASCO bill late?
Late payment attracts a KSh 500 penalty, and disconnections start from the 14th day after billing.
What do I need for a new MUWASCO connection?
Visit a MUWASCO office with your national ID and proof of ownership or a lease agreement.
What are MUWASCO office hours?
Monday to Thursday 8am to 5pm, Friday 8am to 4pm, Saturday 8am to 1pm. Closed on Sunday.
Official sources (4)
- MUWASCO home page (Payment Options) muwasco.co.ke · read 6 Oct 2026
- Customer Information muwasco.co.ke · read 6 Oct 2026
- Our Services muwasco.co.ke · read 6 Oct 2026
- Contact Us muwasco.co.ke · read 6 Oct 2026