Raise a query or complaint with KUCCPS
Kenya Universities and Colleges Central Placement Service · sources read 3 Oct 2026
Open a ticket on KUCCPS's customer service desk (kuccps.freshdesk.com), or email complaints@kuccps.ac.ke. It is free; KUCCPS aims to acknowledge within 1 working day and resolve within 14 working days.
- Fee
- FreeMaking a complaint
- How long
- Up to 14 working days to resolve a complaint
- Where
- Online at kuccps.freshdesk.com, by email or phone, or at the KUCCPS office (ACK Garden House, 1st Ngong Avenue, Nairobi) and selected Huduma Centres
Steps
- Go to KUCCPS customer service (the 'Customer Service' link on kuccps.net opens kuccps.freshdesk.com) and search the knowledge base first.
- Click 'New support ticket', choose 'Report an issue' or 'Compliments and Complaints', and describe your problem.
- Or email complaints@kuccps.ac.ke (general questions: info@kuccps.ac.ke), or call 020 5137400 or 0713 924 444.
- Use 'Check ticket status' on the same site to follow up.
Watch out
- If the service falls short, you can report it to the KUCCPS CEO and to the Commission on Administrative Justice (feedback@ombudsman.go.ke).
- KUCCPS's target is to acknowledge a complaint within 1 working day, so follow up if you hear nothing.
Who can apply
- Anyone with a question or complaint about KUCCPS: applicants, students, parents and institutions.
Official sources (4)
- KUCCPS home page kuccps.net · read 3 Oct 2026
- Contact Information kuccps.net · read 3 Oct 2026
- Citizen's Service Delivery Charter (2025) kuccps.net · read 3 Oct 2026
- Support : KUCCPS (customer service desk) kuccps.freshdesk.com · read 3 Oct 2026