Report a problem or incident on an urban road (KURA)
Kenya Urban Roads Authority · sources read 3 Oct 2026
Fill the Report Incident form on kura.go.ke with the incident, location and details, or call 020 2722222 / 0717 105 233. KURA aims to acknowledge within 7 days and respond within 14.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- Acknowledged within 7 days, answered within 14 days (technical complaints up to 30 days)
- Where
- Online on kura.go.ke (Report Incident form), by phone or email, or at KURA head office (Barabara Plaza, Mazao Road, JKIA) or a regional office
Steps
- Open the Report Incident page on kura.go.ke and enter your name, email, phone, what happened, the exact location and details.
- Or call 020 2722222 or 0717 105 233, or email info@kura.go.ke.
- Expect an acknowledgement within 7 days and a reply within 14 days. Technical complaints can take up to 30 days.
Watch out
- KURA looks after national urban trunk roads only, so check the road is one of theirs.
- KURA's office hours are Monday to Friday, 8am to 5pm.
Who can apply
- Any road user or member of the public can send a complaint, suggestion or compliment.
Official sources (3)
- Report Incident kura.go.ke · read 3 Oct 2026
- Citizen Service Delivery Charter, Revised 2025 kura.go.ke · read 3 Oct 2026
- Kenya Urban Roads Authority Services - eCitizen kura.ecitizen.go.ke · read 3 Oct 2026