Report a road emergency or damage on a national highway (KeNHA)
Kenya National Highways Authority · sources read 2 Oct 2026
Use the Report an Incident form on kenha.co.ke, or call KeNHA toll free on 0800 211 244, or email complaints@kenha.co.ke. Say what happened and exactly where, and add a photo if you can.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- How long
- KeNHA aims to restore traffic within 2 days of an emergency report; other complaints are resolved within 21 days
- Where
- Online on kenha.co.ke (Report an Incident), by phone on 0800 211 244, or by email to complaints@kenha.co.ke
What you need
- Your first name, last name and email address (required on the form)
- A photo or short video of the problem, if you have one (optional)
Steps
- Open the Report an Incident form on kenha.co.ke. Fill in your name, email and the incident, then add the location, a subject and details.
- Upload a photo, PDF or short video of the damage if you have one, then press Submit.
- Or call KeNHA toll free on 0800 211 244 (other lines: 020 4954000 or 0700 423606).
- Or email the details to complaints@kenha.co.ke.
Watch out
- KeNHA looks after national trunk roads (the big highways). Town streets and rural roads are handled by other road agencies or the county.
- You can also complain by letter, walk-in, social media or phone. Resolution takes up to 21 days.
- If KeNHA does not meet its service standards, you can report to the Director General or the Commission on Administrative Justice (Ombudsman).
Official sources (2)
- Report an Incident kenha.co.ke · read 2 Oct 2026
- KeNHA Resolved Citizens Service Delivery Charter kenha.co.ke · read 2 Oct 2026