Complain to REREC about a rural electrification project
Rural Electrification and Renewable Energy Corporation · sources read 3 Oct 2026
Fill in the complaint form on REREC's website, call 0709 193 000 or 0709 193 600, or write to the CEO at P.O. Box 34585-00100 Nairobi or info@rerec.co.ke. REREC charges no fees for its services.
- Fee
- We couldn't confirm a fee from the official page. Check it there before you pay.
- Where
- Online form on rerec.co.ke, by phone, or by letter/email to REREC head office, Kawi House, South C, Nairobi
What you need
- Your full name, email, county and the details of the complaint (photos or papers can be attached)
Steps
- Fill in the complaint form on REREC's Complaint Mechanism page: name, email, county, location and what happened. Attach photos or documents if you have them.
- Or call REREC on 0709 193 000 or 0709 193 600, for example about a transformer that has never given power.
- Or write to the Chief Executive Officer, REREC, Kawi House, South C, P.O. Box 34585-00100 Nairobi, or email info@rerec.co.ke.
- To ask for your area to be connected, write to REREC naming your village or constituency, on behalf of the village or a public facility.
Watch out
- REREC does not charge citizens for any of its services. Don't pay anyone who asks for money in REREC's name.
- Meters, bills and maintenance of finished lines are Kenya Power's job, not REREC's. Take those to Kenya Power.
- REREC looks after a new transformer only for the first 6 months. After that, report faults to Kenya Power.
Who can apply
- Anyone with a complaint, concern or feedback about REREC's services or projects.
Official sources (3)
- Complaint Mechanism rerec.co.ke · read 3 Oct 2026
- FAQs rerec.co.ke · read 3 Oct 2026
- Head Office rerec.co.ke · read 3 Oct 2026