Order a water bowser, get water tested or complain to Coast Water Works Development Agency
Coast Water Works Development Agency · sources read 2 Oct 2026
Log in to eCitizen at waterworks.ecitizen.go.ke and pick the Coast Water Works service you need: Water Bowser, Water Testing or Complaint. A chemical water test costs KSh 1,000 and a bacteriological test KSh 2,000; for a bowser, call CWWDA and check prices on eCitizen.
- Fee
- KSh 1,000Chemical analysis of a water sampleKSh 2,000Bacteriological analysis of a water sampleKSh 3,000Contamination testing of a private water source (borehole, dam etc.)
- How long
- Water test results: about 2 days (chemical) or 3 days (bacteriological)
- Where
- Online on eCitizen (waterworks.ecitizen.go.ke); CWWDA offices, Mikindani Street off Nkrumah Road, Mombasa (041-2315230)
What you need
- Chemical test: 1 litre of the water sample in a plastic container
- Bacteriological test: the water sample in a sterile bottle collected from the CWWDA laboratory
Steps
- Log in to eCitizen at waterworks.ecitizen.go.ke and open the Coast Water Works service you need: Water Bowser, Water Testing or Complaint.
- For a water bowser: make a formal request by calling CWWDA on 041-2315230 or 0731231523, and check the delivery price on eCitizen.
- For a water test: apply and pay on eCitizen, then take your sample to the CWWDA laboratory (1 litre in a plastic container for chemical tests; a sterile bottle from the lab for bacteriological tests).
- For a complaint: lodge it on eCitizen or email complaints@cwwda.go.ke. CWWDA aims to resolve complaints within 14 days.
Watch out
- For a bacteriological test, get the sterile bottle from the CWWDA lab first and deliver the sample within 6 hours of collecting it.
- Suspect contamination in CWWDA's bulk water pipelines? Report it to the CWWDA laboratory: that test is free and CWWDA staff collect the sample with you.
- This is the Coast agency. If you are elsewhere, ask your county's water company or the water works agency for your region.
Who can apply
- Anyone with an eCitizen account. Services are applied for and paid online, with mobile money.
Official sources (3)
- Find Water Services Now In E-Citizen cwwda.go.ke · read 2 Oct 2026
- Customer's Service Delivery Charter cwwda.go.ke · read 2 Oct 2026
- Water Works Development Agency online services - eCitizen waterworks.ecitizen.go.ke · read 2 Oct 2026