Pay or check your Nairobi water bill (Nairobi Water, NCWSC)
Nairobi City Water and Sewerage Company · sources read 6 Oct 2026
Pay your Nairobi water bill on M-Pesa paybill 444400, using your Nairobi Water account number as the account. To check your bill, dial *260# and pick option 2 (Billing), then 1 (Query Bill).
- Fee
- KSh 2,500Water deposit, domesticKSh 2,500New water connection feeKSh 1,000Reconnection fee at the meter (after disconnection)
- How long
- About 14 days to connect a new customer
- Where
- Bills: M-Pesa paybill 444400 or *260#. New connections: portal.nairobiwater.co.ke. Payment queries: CBD office, Hazina Trade Centre, 1st floor, Moktar Daddah Street; call 0700 384983 or 0700 384980.
What you need
- For a new connection: copy of your ID or passport, and KRA PIN certificate (or certificate of incorporation for a company)
- Proof of the property: lease or tenancy agreement, title deed, or Nairobi County rates demand note
- A sketch map of the property location and one passport-size photo
- Tenants: copy of the landlord's ID and KRA PIN
Steps
- To pay a bill: M-Pesa > Lipa na M-Pesa > Pay Bill, business number 444400, account number = your Nairobi Water account number.
- On Airtel Money: Make Payments > Paybill > Nairobi Water, then put your Nairobi Water account number as the reference.
- To check your bill, dial *260#, choose 2 (Billing), then 1 (Query Bill).
- To get your bills by SMS, dial *260#, choose 1 (Registration), then 1 (Register e-Bills).
- For a new connection, apply online on the Nairobi Water portal and upload your documents. Download the completed form, sign it, pay on *260#, and upload it back.
- Pay new connection fees on *260#: option 3 (Water & Sewer Service), then option 1 (Connection/Deposit fees).
Watch out
- Paybill 444400 is only for bills on existing accounts. Do not pay new connection fees there; use *260# instead.
- A new connection will not be processed while any bill is unpaid on the property or on your other Nairobi Water accounts.
- Paid to the wrong account, or payment not showing? Email proof of payment to nwcreceipts@nairobiwater.co.ke or visit the CBD office at Hazina Trade Centre, 1st floor.
- Do not pay your bill through Nairobi Water staff.
- Reconnecting your own water after a disconnection is a criminal offence. Pay, and Nairobi Water aims to reconnect you within 24 hours.
Official sources (3)
- How to Pay Your Bill (Pay Points) nairobiwater.co.ke · read 6 Oct 2026
- Frequently Asked Questions nairobiwater.co.ke · read 6 Oct 2026
- Gazette Notice No. 2710: NCWSC approved tariff structure 2025/2026 to 2028/2029 nairobiwater.co.ke · read 6 Oct 2026