Report counterfeit (fake) goods to the Anti-Counterfeit Authority
Anti-Counterfeit Authority · sources read 1 Oct 2026
Keep the fake product, tell the seller and ask for a refund, then report it to the Anti-Counterfeit Authority on toll-free 0800 211 237. Reporting is free for consumers.
- Fee
- FreeConsumer reporting fake goodsKSh 10,000Brand owner or agent complaint on Form ACA 8
- How long
- Investigation is completed within about 90 days
- Where
- Toll-free 0800 211 237, email, or ACA offices: Nairobi (National Water Plaza, Industrial Area), Mombasa, Kisumu and Eldoret
What you need
- The fake product itself (it is your proof)
- Brand owners: Form ACA 8, filled in three copies
- Brand owners: your registration certificate or other proof you are the owner, plus a sworn affidavit
Steps
- Keep the product. Do not hand it back, because it is your only proof it was fake.
- Tell the seller you bought a fake and are keeping it for the authorities, and ask for a refund.
- Report it to the Anti-Counterfeit Authority on toll-free 0800 211 237. You can also tell KEBS, the police or the manufacturer.
- If you know where fakes are made, stored or sold, email the details to intelligence@aca.go.ke.
- Brand owners: fill Form ACA 8 under section 33 of the Anti-Counterfeit Act and pay KSh 10,000.
Watch out
- If you give the fake back, the seller can deny it and sell it to someone else. Keep it.
- A price that looks too good to be true is a warning sign. Buy from known shops and distributors.
Who can apply
- Any consumer who has bought or spotted suspected fake goods. It is free.
- Brand owners (intellectual property holders) or their agents can lodge a formal complaint on Form ACA 8.
Official sources (5)
- Frequently Asked Questions (FAQs) aca.go.ke · read 1 Oct 2026
- Citizen Service Delivery Charter (English) aca.go.ke · read 1 Oct 2026
- Mkataba wa Huduma kwa Wateja 2026 aca.go.ke · read 1 Oct 2026
- Laying a Complaint Form (Form ACA 8) aca.go.ke · read 1 Oct 2026
- Contacts aca.go.ke · read 1 Oct 2026