Submit and track SHA claims (for hospitals and clinics)

What you need

• The filled SHA claim form, the itemised invoice and the discharge or case summary (all three are mandatory)
• The patient's verification reference and the pre-authorisation reference where needed
• Clinical records: admission and discharge record, treatment sheet and medication chart, test requests and results, and operation notes if there was a procedure

Steps

1. Verify the patient and get any pre-authorisation on the SHA provider portal before treatment.
2. Submit the claim on the portal within 7 days of the service or discharge, whichever is later, with all documents attached.
3. Check the Missing Documents tab under Invoices for sent-back claims, add what's missing and resubmit within 14 days.
4. Track payments on the portal and in the payment reports SHA publishes on its Claim Payments page.

Who can apply

• Hospitals, clinics and other providers that SHA has empanelled and contracted.